Help Center
Hi there, how can we assist you today?
Find answers, track your orders, or reach out for support below.
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📦 Place an Order | 💳 Pay for Your Order | 🚚 Track Your Order | ❌ Cancel an Order | 🔁 Create a Return |
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📁 Browse Support Categories
- 📤 Orders & Payments
How to place orders, payment methods, and confirmation steps - 🚚 Shipping & Delivery
Delivery timelines, locations we serve, and courier info - 🔁 Returns & Refunds
How to initiate a return and refund eligibility - 🎁 Products
Product quality, stock availability, and recommendations - 👤 Account & Security
Login issues, password resets, and account management - 💬 Contact Support
Reach us via phone, WhatsApp, or email for direct help
📹 How to Place an Order
Watch our short tutorial on how to shop on Envy Girlz
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📞 Still Need Help?
We’re here for you.
- 📧 Email: [email protected]
- 📞 Call/WhatsApp: +254 721 337852
- 🕘 Support Hours: Monday–Saturday, 9 AM – 6 PM