How to Order

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Hi there, how can we assist you today?
Find answers, track your orders, or reach out for support below.


🔹 Quick Actions

📦 Place an Order💳 Pay for Your Order🚚 Track Your OrderCancel an Order🔁 Create a Return

🔍 Search Help Topics

Type keywords like “refund”, “account”, “delivery”…
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📁 Browse Support Categories

  • 📤 Orders & Payments
    How to place orders, payment methods, and confirmation steps
  • 🚚 Shipping & Delivery
    Delivery timelines, locations we serve, and courier info
  • 🔁 Returns & Refunds
    How to initiate a return and refund eligibility
  • 🎁 Products
    Product quality, stock availability, and recommendations
  • 👤 Account & Security
    Login issues, password resets, and account management
  • 💬 Contact Support
    Reach us via phone, WhatsApp, or email for direct help

📹 How to Place an Order

Watch our short tutorial on how to shop on Envy Girlz

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📞 Still Need Help?

We’re here for you.

  • 📧 Email: [email protected]
  • 📞 Call/WhatsApp: +254 721 337852
  • 🕘 Support Hours: Monday–Saturday, 9 AM – 6 PM