Have questions? We’ve got answers! Below are some of the most common questions our customers ask.
💄 1. What kind of products do you sell?
We specialize in premium beauty products for women — including hair care, skin care, makeup, and more.
🛒 2. How do I place an order?
Simply browse our online store, add your desired items to the cart, and proceed to checkout. Follow the prompts to complete your purchase.
📦 3. Do you offer nationwide delivery?
Yes! We deliver across Nairobi and to other parts of Kenya via trusted courier services.
💰 4. Who pays for delivery?
Delivery charges are covered by the customer. You will be notified of the delivery fee when confirming your order.
⏱️ 5. How long does delivery take?
- Nairobi: 1–2 business days
- Outside Nairobi: 2–4 business days depending on location
🔄 6. Can I return a product?
Yes, you can return unused and unopened products within 7 days. Read our Returns & Refunds Policy for more details.
🚫 7. Which items are not returnable?
Opened or used items, wigs, and personal care products cannot be returned for hygiene reasons.
📧 8. How do I contact customer service?
You can reach us at:
📧 [email protected]
📞 +254 721 337852
💳 9. What payment methods do you accept?
We accept mobile money (M-Pesa), debit/credit cards, and other secure payment options available at checkout.
Still have questions? Feel free to reach out — we’re always happy to help!
